FREQUENTLY ASKED QUESTIONS
What are your business hours?
Museum and shop hours are 10:00 am - 5:00 pm Pacific Time, Thursday - Tuesday. We are closed on Wednesdays. Hours subject to change.
I have a question about a product or my order. Who do I contact?
MoPOP Shop staff can be reached via e-mail at shop@MoPOP.org or by phone at (206) 262-3013. Please provide as much information as possible in your email (or voicemail, if calling during non-business hours) so we can accurately research your issue and provide you as prompt a resolution as possible.
I was at the museum and saw items in your store that I don't see available online. Is there a way for me to have those items shipped?
Yes! We carry thousands of items in our physical MoPOP shop and offer a limited selection online. If you saw an item in our store while visiting the museum but do not see it available online, contact us via e-mail at shop@MoPOP.org and let us know what item(s) you're interested in. If currently in stock, we can arrange an online purchase option for you.
Who do I contact regarding museum tickets and information?
For all questions unrealted to our online store or physical store location, including any questions about museum tickets and exhibitions, please visit www.MoPOP.org, or call the MoPOP Box Office at (206) 770-2700.
When will my order ship, and how much do you charge for shipping?
Most orders will ship within 1-2 business days. All orders ship via UPS ground for a flat fee of $7.99.
Do you ship orders outside of the Untied States?
Due to licensing restrictions on the majority of our items, we are only able to ship within the United States at this time.
Do you ship to PO Boxes?
UPS does not deliver to PO Boxes, so please enter a physical address at checkout to avoid shipping delays.
What is your online store return policy?
Please e-mail us at shop@MoPOP.org for specifics regarding our online store return policy. If your order arrives damaged, please contact us via e-mail and also attach pictures of the damage to the items and shipping box, if any.
What is your in-store return policy?
Please e-mail us at shop@MoPOP.org for specifics regarding our return policy for items purchased at our brick & mortar museum store. All returns must be done in-store and within 30 days of purchase. The original method of payment must be present along with the receipt . Select items are not eligible for return or exchange, including but not limited to vinyl records, collectibles (including blind-box/bag items,) and apparel once it has been washed.