FREQUENTLY ASKED QUESTIONS

HOLIDAY SHIPPING UPDATE:

Please be advised that due to ongoing supply chain issues and high demand, all shipments are subject to delays by UPS.  If you are interested in placing an order and want it to be delivered by Christmas, we currently recommend that your order be placed by December 13th at 5:00 pm Pacific Time.  Orders placed after this time may arrive by Christmas, especially if the delivery address is on the west coast.  However we cannot guarantee Christmas delivery on any shipment due to the possibility of delays by UPS.  Thank you for your understanding, and please contact us via e-mail or phone if you have questions.

What are your business hours?

Museum and shop hours are 10:00 am - 5:00 pm Pacific Time Thursday - Tuesday.  We are closed on Wednesdays.

We will be closed on Christmas Eve and Christmas Day.  We will be open on Wednesday, December 22 and Wednesday, Decmber 29.

Hours subject to change.

I have a question about a product or my order.  Who do I contact?

MoPOP Shop staff can be reached via e-mail at shop@MoPOP.org or by phone at (206) 262-3013. Please provide as much information as possible in your email (or voicemail, if calling during non-business hours) so we can accurately research your issue and provide you as prompt a resolution as possible.

I was at the museum and saw items in your store that do not appear to be available online.  Is there a way for me to have those items shipped?

Yes!  We carry thousands of items in our physical MoPOP shop and offer a limited selection online.  If you saw an item in our store while visiting the museum but do not see it available online, contact us via e-mail at shop@MoPOP.org and let us know what item(s) you're interested in.  If the item(s) is currently in stock, we can arrange an online purchase option for you.

Who do I contact regarding museum tickets and information?

For all questions unrealted to our online store or physical store location, including any questions about museum tickets and exhibitions, please visit www.MoPOP.org, or call the MoPOP Box Office at (206) 770-2702.

When will my order ship, and how much do you charge for shipping?

Most orders will ship within 1-2 business days.  All orders ship via UPS ground for a flat fee of $7.99.

Do you ship orders outside of the Untied States?

Due to licensing restrictions on the majority of our items, we are only able to ship within the United States at this time.  

Do you ship to PO Boxes?

UPS does not deliver to PO Boxes, so please enter a physical address at checkout to avoid shipping delays.

What is your return policy?

Due to COVID-19 protocols, we are unable to accept returns or exchanges at this time.  However, if your order arrives damaged, please contact us via e-mail at shop@MoPOP.org.  If possible, please attach pictures of the damage to the items and shipping box, if any.

 


Proceeds from your purchase support the museum's ongoing educational and outreach efforts.
Museum of Pop Culture © 2021
325 5th Avenue N Seattle, WA 98109