CUSTOMER SUPPORT

Support is available from 10am - 6pm Pacific Time, Thursday - Sunday

If you are unable to find the answers to your questions here, please feel free to contact Customer Support via email or phone at shop@MoPOP.org or (206)262-3013. Please leave us as much information as possible in your email (or voicemail, if calling during non-business hours) so we can accurately research your issue and provide you as prompt a resolution as possible.
 

SHIPPING

Due to licensing restrictions on the majority of our items,
we are unable to offer international shipping

We currently offer shipping only through UPS, and are unable to ship to PO Boxes. Our flat-rate shipping prices are:

$6.95 Home Delivery/Ground;
$12.95 3-day Express

The museum is currently open Thursdays-Sundays only, 10:00 AM - 6:00 PM Pacific Time, and operating with reduced staff. We will make every effort to pack and ship your order on the soonest business day, however, we appreciate your patience with any delays from museum operations or UPS.

Please contact with us via email or phone during current business hours if your order requires immediate shipping.

RETURNS & EXCHANGES

Due to COVID-19 protocols, we are unable to accept returns or exchanges at this time.  However, in case of damaged merchandise please contact Customer Support via email at shop@MoPOP.org, attaching pictures of the item and damage to the shipping box, if any.


Proceeds from your purchase support the museum's ongoing educational and outreach efforts.
Museum of Pop Culture © 2020
325 5th Avenue N Seattle, WA 98109