Payment Options

Discounts & Promo Codes


Special Offers


Shipping Fees and Methods

When will my order arrive?


Refunds & Exchanges

Merchandise Return Form

Damaged/Defective Items

Error in Order Fulfillment


If you are unable to find the answers to your questions here, please feel free to contact Customer Support via email or phone at or (206) 770-2774. Please leave us as much information as possible so that we can accurately research your issue and provide you as prompt as resolution as possible.

For any issues with your in-store purchase, please email or call (206) 262-3013. This e-mail and phone will only be able to assist you with in-store purchases and will be unable to assist with online orders.


Customer Support hours are as follows:

Monday-Friday from 10am to 5pm (PST)
Closed on Saturday-Sunday
closed holidays.


Proceeds from your purchase support the museum's ongoing educational and outreach efforts.
MoPOP Shop © 2017
325 5th Avenue N Seattle, WA 98109