Monday - Friday from 10am - 5pm Pacific Time
Closed on Saturday, Sunday, and holidays
If you are unable to find the answers to your questions here, please feel free to contact Customer Support via email or phone at shop@MoPOP.org or (206)770-2774. Please leave us as much information as possible in your email or voicemail so we can accurately research your issue and provide you as prompt as resolution as possible.
For any issues with your in-store purchase, please email store@MoPOP.org or call (206)262-3013.
Due to licensing restrictions on the majority of our items,
we are unable to offer international shipping
We currently offer shipping only through FedEx, and are unable to ship to PO Boxes. Our flat-rate shipping prices are:
$6.95 Home Delivery/Ground;
$12.95 2-day Express
Most weekday orders ship the day they are placed. Most weekend orders ship on Monday.
Please contact with us via email or phone if your order requires same-day shipping in case our daily FedEx pickup has already occurred.
Shop with confidence! Please feel free to return any item within 30 days for a prompt refund or exchange by first contacting Customer Support via email or phone at shop@MoPOP.org or (206)770-2774 for instructions on how to proceed. Once the return has been received you will be notified by email and your refund will be processed on our side or any exchanges shipped out. Please allow 3-5 additional business days for your bank to finish processing the refund.
In case of damaged merchandise please contact Customer Support via email at shop@MoPOP.org, attaching pictures of the item and damage to the shipping box, if any.